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Old 01-11-2010, 02:21 PM   #18
yellowcanoe
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Join Date: Apr 2007
Location: Maine
Posts: 2,177
I work for LLBean

While they are an accommodating company they are not stupid.

Are you sure that you have not gotten satisfaction from 20 years use?

Its NOT a lifetime guarantee. Its a customer satisfaction guarantee. Eyebrows raise when the code on the unit comes back with a year of manufacture of 1989. If you have only gotten two years of use and have a problem that is a different situation.

You can get yourself in a bit of hotwater by abuse of the customer satisfaction guarantee. There have been prosecutions.
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