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Old 01-11-2010, 01:00 PM   #17
John H Swanson
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Join Date: Jul 2006
Location: New Jersey
Posts: 145
Quote:
Originally Posted by ALGonquin Bob View Post
Companies like L.L.Bean (and especially L.L. Bean) have built their business on the reputation earned for offering a lifetime warranty on their brand of product. Nobody should be made to feel guilty to at least ask such a company to stand behind their reputation and their well-publicized lifetime warranty. They might tell you that the lifetime of the product is past, but that's the worst-case scenario. You might also be offered a new tent at a reduced price. I say ask.
I think the tread that said it best was "Are you still satisfied.?"

I often find myself asking the question and most times I am though sometimes I'm not and I address the question to them.

I had a sweater from LLBean and it was worn out. I was satisfied so I removed the LLBean label and gave it to the salvation army.
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