View Single Post
Old 01-04-2010, 09:14 PM   #14
Rick
Bad Seed
 
Rick's Avatar
 
Join Date: Jan 2004
Location: Glacial Erratic along Finger Lakes Trail 2005
Posts: 347
I am not entirely comfortable with the "lifetime Warranty" approach. I think of the lifetime as the expected lifetime of use of the product, not the lifetime of the owner.
I usually expect there to be a transfer of goodwill between the shop and the customer. If the product demonstrated failure within a few years, or even 10 years, then yes, you have a good case of a dissatisfied customer, but you really need a bg set of cahoons to walk in there with a tent from 1989 and tell them that you are finally not satisfied with the product.

here's a thought, though - If you paid $200 back in '89, then amortized it is $10/year. pretty cheap. Take it back and explain you were happy with this tent up until recently and obviously since you are a long-time Bean customer - can they give you any additional discount on a new tent - you don't look like you are trying to take advantage and your showing you want to remain a repeat customer....

As for the Granger's tent waterproofing - that is silicon spray which provides repellency, not a coating that provides waterproofing - it acts like an anti-surfactant and increases surface tension so that water beads up and rolls off. However, these products usually wash off fairly quickly (ask anybody with a waterproof breathable jacket that "wets out" every time it rains...)
__________________
Rick
The measure of your ignorance is your belief in tragedy. What the caterpillar calls the end of the universe, the master calls the butterfly...
...unknown...

Last edited by Rick; 01-05-2010 at 12:32 AM..
Rick is offline   Reply With Quote