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Old 06-05-2017, 02:57 PM   #1
jan
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GSI Outdoors

I have a cookset that I bought from this company about 10 years ago. On a recent trip the lid broke. I e-mailed GSI to ask about purchasing just the lid and they sent me a new one. Unfortunately, I made a mistake on the pot size so they sent me the wrong one. I wrote again, admitted my error, and asked if I could ship the "too small" one back and pay for the correct size. They sent me the replacement, and never charged me anything for the lid or shipping, or even just their time and trouble. Now that's customer service.
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Old 06-05-2017, 05:27 PM   #2
mmaute
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I've had good luck with their customer service as well. I bought their stainless microlite thermos (keeps coffee hot several hours while winter hiking). I dropped it on blacktop one day and the top cracked (but still functioned). I called to inquire if I could purchase a new top - they sent a new one free of charge.
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Old 06-05-2017, 11:11 PM   #3
DSettahr
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Do they make decent backpacking gear? I haven't bought a lot from them, but what I have purchased (a few mugs) sort of gave me the impression that the company made gear that was generally more well-suited to car camping.
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Old 06-06-2017, 06:29 AM   #4
jan
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The ironic thing is, the pot I referenced survived 100 miles of the JMT in the Sierras, the NPT, Cranberry Lake 50 etc., but I broke the little orange tab on the lid while washing it after a car camping trip. Go figure.
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